1. 7-Day Money-Back Guarantee
If you're not satisfied with your eSIM membership, you can request a full refund within 7 days of purchase. No questions asked.
2. Eligibility for Refund
To be eligible, all of the following must be true:
- Your eSIM has not been used to receive or make calls
- Your account is in good standing with no policy violations
- You request the refund within 7 days of purchase
3. How to Request a Refund
Email support@nextelconnectweb.com.ng with your registered email and payment reference. We'll process within 5 business days. Please include any screenshots or documentation that supports your request.
4. Refund Processing Time
Refunds are issued to the original payment method (Korapay/bank card) within 7-14 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account. We will notify you by email once the refund has been issued.
5. Non-Refundable Items
Once your eSIM has been used on the network, the membership is no longer eligible for a refund. This includes:
- Calls made or received on the eSIM
- Contacts saved from the network
- Earnings already claimed to your wallet